Terms and Conditions

For the purposes of this Terms of Service agreement, the terms “A Move to Remember”, “AMTR”, and “the Company” are both used interchangeably and are meant to represent the business names in which A Move to Remember, LLC “does business as”.

For the purposes of this Terms of Service agreement, the terms “customer”, “client”, “participant”, or “organization” are used interchangeably to define the person(s) or party who wishes to engage with A Move to Remember, LLC in order to utilize the services offered by the company.

Typical engagement between A Move to Remember, LLC and the customer begins at the first point of contact (in whichever mode of communication this may occur) and is open-ended until a request of severance of communication is proposed by either party.

Unless a customer, organization or entity is engaged with A Move to Remember in an ongoing contract or partnership, physical services rendered typically begin upon arrival of A Move to Remember to the on-site location (defined as the customer’s starting, additional, or ending locations as listed in their customer portal).

Services rendered are completed upon complete delivery of items to the intended destination stipulated by the customer’s Bill of Lading.

 

Last Update: 10th of February 2022

Table of Contents

Our Services

FULL-SERVICE MOVES

A “Full-Service Move” is defined by a Move To Remember as any move that requires multiple movers, a truck, and at least one starting and ending location. A Full-Service Move does not inherently include packing supplies, packing services, or packing labor.  

Any full-service moves that are listed as a studio to 2 bedroom moves (or moving single bedrooms in an apartment) may be scheduled in the AM or PM, with other moving assignments occurring either prior to or after their move. It is important to be accurate on your forms so that way we can plan our day accordingly. 

Any full-service moves that are listed as larger than 2 bedroom apartments or house to house moves will be subject to be scheduled in the AM, to ensure that the team has adequate daylight to complete their move. A Move To Remember does this as a safety precaution to avoid any liabilities around moves delaying into the evening.

A Move to Remember’s Standard Rates of Service are as follows:

Mover Rates

2 Movers/Hour = $130/Hour

3 Movers/Hour = $175/Hour

4 Movers/Hour = $225/Hour

5 Movers/Hour = $275/Hour

6 Movers/Hour = $325/Hour

Truck (and 5 Mile travel) Fee

17’ Truck: $100

19’ Truck: $150

24’ Truck: $200

Out-of-City Limit Fees

2 Movers/Hour = $100/Hour

3 Movers / Hour = $150/Hour

4 Movers/ Hour = $200/Hour

Additional Fees

Keep the Lights On Fee: $15 Per Invoice

Valuation Fee: $100

Donation Drop-Off Fee: $50

Additional Mileage

$1.50/Mile

A Move to Remember’s Standard Assignment of Moves as Follows:

Studio to 1 Bedroom Apartments – 2-3 Movers

1 Bedroom to 2 Bedroom Apartments – 3-4 Movers

3 Bedroom Apartments or House moves – 4 Movers or greater

Any full-service moves requiring additional starting locations, or ending locations, should indicate this on the form and be scheduled with the support team. A Move To Remember loves to help in situations where people are moving in together, or help customers pick up that additional cute couch for their new apartment! However, our dispatch team does take serious consideration into the company’s daily routes and requires these to be planned prior to their moves.

FURNITURE PICK-UP AND DELIVERY

Furniture Pickup and Delivery Services are defined as transporting one to five items from a singular starting and singular ending location. Prices for Furniture Pick-Up and Delivery Services are offered at different flat rates depending on the service.

Additional stops will incur an additional $50 fee per stop, in addition to the flat-rate service fee listed above.

Any moves that do not fall within the restrictions of 1-3 Oversize pieces or 1-5 furniture items may be subjected to an hourly rate. Any standard moves that have an additional furniture pick-up will be subject to the service of picking up additional furniture items as being included in the hourly price.

Elevator Moves

When applicable, Customers are responsible for requesting a COI from A Move To Remember, and reserving their elevator reservation. 

When making an appointment with or requesting an estimate from A Move To Remember, customers should clearly indicate their reservation time (if they have one) in their notes section on their form. A Move to Remember does not make assumptions that an elevator is reserved unless otherwise stated by the customer.

Customers should request their COI as soon as possible. If a COI is requested within 72 hours prior to their move (96 hours if requested on Friday after 12PM), A Move to Remember can not guarantee that it will be able to offer a COI in time. 

To draft a COI A Move To Remember requires the following:

Address or location to be insured

The Property Management to be placed on the insured

Any Additional Insured

[If there are multiple insured please clarify if they should be combined on one COI or separated into individual COIs]

A Move to Remember’s current COI coverage includes:

1 Million Dollar General Liability Coverage

1 Million Dollar Cargo Coverage

Auto-Insurance Coverage

Illinois State Law only requires moving companies to have at least $750,000 in liability coverage. If a customer’s building requires higher coverage than what A Move to Remember offers then AMTR unfortunately might not be able to work with said customer. A Move To Remember is not responsible for if a customer has to schedule with a different company due to their property management’s COI requirements. A Move To Remember is only liable to provide a deposit refund if and only if a customer finds out this information within a time frame that meets the cancellation policy that A Move to Remember has in place.

A Move To Remember typically estimates 3 Movers for all elevator moves, regardless of the size or scope of the move. While this may look like a higher estimate, or overestimate, it has shown to be beneficial to follow a 3-Mover Rule when it comes to Elevator Moves. Elevator Moves tend to have a higher walk-and-carry distance from the apartment to the elevator to the truck, and this method helps split up the walking time between teammates. Having a third mover is often beneficial to holding elevator doors open, which also prevents damages from occurring to elevator doors closing in on furniture pieces, or other situations that may occur on a 2-person team.

A Move To Remember reserves the right to set up an appointment up to 30 minutes prior to an elevator reservation to prepare for any disassembly/assembly, wrapping or in-person walkthrough. Customers should confirm with their building manager the permissions for the team to do “pre-work” leading up to the reservation to avoid any penalties or concerning issues the day of their move.

Customers who have elevator reservations should notify A Move To Remember if there are any penalties for going over any reservation time constraints. If there are any penalties or “hour-by-hour” costs for reserving the elevator, then A Move To Remember will add an additional team member to the move to ensure that the move is completed in a timely manner, and to anticipate any variables mentioned above that may cause delays on an elevator move.

MINI-MOVES

A Move To Remember appreciates folks who are moving a limited amount of belongings and still want to support by using it’s services. A Move To Remember created a table to accommodate for moves that include a majority of the following:

Only one household member moving (usually from a roommate situation)

Only one starting and one ending location 

Moving may take less than 2 hours

Has no oversized or large items (ex. 80” couch; 8 ft wardrobe; Peleton bike)

Has no predetermined complications

A Move to Remember is able to offer this flat-rate estimate based on the inventory estimate and video walkthrough provided by the client. A Move To Remember reserves the right to switch from flat-rate pricing to our hourly rate in the event that: a client’s inventory estimate is quite inaccurate; an additional client’s belongings are added to the move; an additional stop is made outside of the communicated singular starting and ending locations; when any oversized items are added; and/or major disassembly/assembly is required in order to complete the move (i.e. platform beds; or client’s proposal of disassembling own items could not be met by the move). The team lead will communicate with the client and the dispatch office in the event this pricing change might be made.

“MOVERS-ONLY” MOVES

Wrong U-Haul/ Truck Rental/ Van Rental Size:

Uhaul.com recommends a 10’ truck for a studio apartment, a 15’ truck for a 1 or 2 bedroom apartment, and a 20’ truck for a 2 or 3 bedroom apartment. If the client has more furniture than average, or multiple household members live in a tighter space (i.e. partners living in a studio apartment), A Move To Remember recommends reserving a larger truck than what rental companies typically recommend. 

If all items do not fit in the available rental vehicle, this may result in delays in travel time for one’s move (including multiple trips, or delay in unnecessarily disassembling items to better pack the truck), which can result in additional hours of labor charged at the end of the cleint’s move. 

Travel time between locations on Movers Only moves is billable time. The team’s ability to make a second trip is dependent on their schedule for the day. If an additional trip is required, the client will be charged at the regular hourly rate from the start of the client’s in-person walkthrough, until the move is fully completed. 

If making multiple trips is not a viable option, a team lead may explore other solutions with the client. However, A Move to Remember is not required to complete moves under these circumstances. Options that would be explored typically include only moving two-person items into the Uhaul.

Why “Bigger is Better”: AMTR’s Truck Size versus Rental Companies

A Move to Remember’s standard size truck is 16’. While it may seem like a large size truck, especially for a studio apartment, it typically saves cost to use a larger truck versus a smaller truck. This is because a larger truck reduces the team’s time in needing to “Tetris” items together and typically are taller which makes it safer and easier to walk in and load. 

A Move to Remember often recommends using the company for a Full-Service Move to handle the transporting of cargo, as AMTR’s trucks are better equipped with proper strap railings and the ratchet supplies to complete the customer’s move. A majority of the time when a customer’s rental truck size is an issue, the team may spend upwards of an additional hour to an hour and a half of billable labor time to fit inventory into a truck (time that could have been avoided with an up-size of vehicle equipment).

Responsible Party for Handling Rental Equipment

Customers are responsible for picking up equipment from the rental location, driving the vehicle to and from all locations involved in the move, and returning the vehicle to the appropriate rental location. No member of A Move To Remember should be held responsible for operating any rental truck or vehicle placed under the customer’s name. If any member of A Move To Remember is requested to assist in operating the vehicle at any time to assist the customer, the customer is solely responsible for handling the liability of the vehicle in the event of an accident or liability concern.
A Move to Remember’s employees are not responsible for the liability of rental equipment or directly filing a claim with the rental company in the event that: the rental equipment’s battery dies, the ramp is inoperable or malfunctions, low-tire pressure, low fuel, etc. In the event of any rental equipment issues, the client is responsible for calling the rental company to find a resolution.

Responsibility for Transit of Cargo

A Move to Remember’s employees does their best to carefully pack each and every truck when on site. However, given the variables that may occur while transporting cargo, A Move To Remember can not be held responsible for damages to cargo for the duration in which the vehicle is moving and/or is actively operated by the customer.

Supplies Fee (Our supplies versus Rental Companies)

Because AMTR movers are accustomed to using the company’s supplies, they are generally able to use them in a way that is safer and more expeditious than that provided by an equipment rental company. Dollies offered by equipment rental companies are typically not as safe to use for heavier and larger furniture items, and thus can be a liability.

A Move to Remember includes a Supplies Fee into each “Movers-Only” Service, regardless of if the client offers their own supplies. This is a nominal fee compared to the Truck Fee. A Move To Remember charges this supplies fee to cover the cost of team leads delivering supplies to the job site, and to make up for the depreciation of the company’s tools and equipment. This fee is $40 when multiple locations are included, and $25 for one location (i.e. Load/Unload only Moves).

Travel Charge

For Movers Only Moves with additional locations, the time spent traveling between locations is billable time. While the team is not actively driving the client’s vehicle from starting to ending location, the travel time between locations is still time that the team is on the clock.

Load/Unload Only

Any advice above is applicable to Load Only or Unload Only moves.

While Clients typically like to reserve Load Only services in the morning. A Move to Remember does not send the team out for any job that starts prior to 8 AM. If a client is seeking services prior to 8 AM they will have to personally request them and it will be up to the team assigned to the service to accommodate this time request.

For Unload Only Moves, A Move to Remember does request that clients are prepared for the team to arrive within an estimated arrival time. For example, if an Unload Only is set to 2 PM-3 PM the team may arrive towards the 3 PM time frame. A Move To Remember asks for the client’s patience in expecting this type of arrival. Even though Unload Only Moves often finish under 2 hours, A Move to Remember will still estimate a range of time (typically 2-3 Hours) to anticipate a variance in inventory, distance for the walk-and-carry, and the variance in stairwell challenges the team may face.

Scheduling

HOW AMTR SCHEDULES MOVES

In order for A Move to Remember to schedule moves, the following parameters are taken into consideration:

Company staff availability

Company available time slots

The starting and ending location of a client’s move

A client’s requested date and time

DETERMINING AVAILABILITY

A Move to Remember does its best to accommodate its customers with their requested date, however, it might not always be possible to satisfy their request. Availability depends on our staff availability, our available time slots, and the starting and ending locations of the client’s move. If AMTR cannot schedule a client’s move on the requested day, AMTR will select for proposal the closest date to the original requested move date. AMTR appreciates when clients mention their alternative dates while filling in their form, as it’s a direct communication on what other options of accommodation are possible.

While A Move to Remember does take last-minute requests into consideration, AMTR may not always be able to accommodate them. AMTR suggests to clients that they booking their move at least two weeks in advance during the busy season, and at least one week in advance during the off-season. This ensures that the client’s move is properly scheduled and that all steps in the process leading up to their move are fully completed.

ESTIMATED AND ACTUAL TIME OF ARRIVAL

A Move to Remember typically schedules a client’s move within one of the two timeslots: either in the morning and afternoon. 

A Move to Remember may schedule up to 3 moving assignments within a day for one singular team, depending on the parameters of each assignment.

A Move To Remember assigns an “estimated time of arrival” to all moves, regardless of most circumstances. The morning slot is typically assigned a one-hour ETA of 8-9 AM and the afternoon slot is typically assigned a two-hour ETA of 1-3 PM. Although A Move To Remember typically sticks to these timeslots as much as possible when proposing a scheduled move date and time, these start times can be adapted to the customer’s needs upon request and if AMTR’s availability allows it (i.e. specific mid-day times for elevator reservations).

In the event that a client’s move is scheduled for the afternoon, and the team has finished their first assignment early, the team might reach out to the afternoon client to arrive earlier than expected to their starting location. A Move to Remember asks that clients are ready at least one hour prior to their scheduled start time in the event that the team is prepared to start their move earlier.

A client’s estimated start time may change based on the time of the year, weather conditions, road conditions, other acts of God, delivery schedule, and other unforeseen circumstances. A Move To Remember asks clients to be flexible under these circumstances, and the team leads will communicate with clients of any situations that may drastically alter the team’s actual start time when necessary.

A customer’s actual start time (the time in which the team actually arrives on-site, has unloaded the truck, and has completed their stretching) is subject to fluctuation, especially during the time period defined as Peak Week. (26th-3rd of every month). This is due to various circumstances that can happen based on the moves scheduled that day or week. If the customer has a strict deadline (i.e. freight elevators, move-out deadlines, etc. that can incur fees) it is their responsibility to communicate with us prior to their move so that AMTR can set expectations around scheduling all moves. 

Regardless of how late a team arrives at an afternoon move, it is still the responsibility of the client to pay their invoice in full at the end of their move if the team completes the services within the parameters of this agreement.

ESTIMATE ACCEPTANCE

After a client submits their inventory form via the company’s website, customers will receive correspondence via e-mail regarding their estimate and proposed move date/time. A Move to Remember asks that customers read this email carefully, and if there are any concerns or conflicting information that they respond via email to correct the details of their file.

If a customer wishes to move forward with engaging with AMTR’s services, it is their responsibility to accept the estimate – either by clicking the “Accept Estimate Button” or by emailing the team directly. Once accepted, the customer will automatically receive an invoice in which you can place their deposit to hold their reservation. The current payment processing system Square automatically distributes a final payment date that is 30 days from the invoice conversion. Customers are not expected to pay until services are rendered, i.e. at the end of the move. 

MOVE DATE CONFIRMATION

A Customer’s move date becomes secured in the system ONLY when the deposit is fully paid. The invoice due date is automatically generated by Square until adjusted; THE CUSTOMER SHOULD NOT PRE-PAY THE ENTIRETY OF THEIR INVOICE BY ANY MEANS PRIOR TO THEIR MOVE.

PLEASE NOTE: Accepting the estimate, without placing a deposit does NOT secure a client’s move date.

RESCHEDULING POLICY

If a client has booked a service with AMTR and needs to reschedule A Move To Remember will do its best to accommodate the request. Due to the Administrative Fee located on every invoice, A Move to Remember does not charge clients any additional fees for rescheduling their move. 

In the event, a client requests to reschedule, A Move to Remember can only accommodate the client’s request if there is availability on their new preferred moving date. In the event there is no availability, A Move to Remember will try to accommodate to move the client on the closest available date, and will check to confirm if the client accepts the new proposed move time. 

If the client is unable to reschedule in a way that meets AMTR’s availability, a refund will be issued to the client if they are eligible for a refund. (Eligibility is determined by AMTR’s cancellation policy).

Estimation Process

A Move To Remember prepares estimates based on the submission form that was completed by the client.  Labor is defined as time spent loading, travel time, time spent unloading, and time spent on disassembly/assembly. Labor is billed on an hourly rate, based on the number of movers assigned, with additional charges that include the costs of fueling, depreciating, and maintaining trucks; cost of depreciation of moving supplies; and the cost of labor of the administrative staff. These charges and fees are outlined further in these terms and conditions.

Packing labor and materials are not included in the estimate, however, in the event of unpreparedness, clients may be charged for any additional time in which the team has to assist in preparing boxes or furniture for the safety of transporting the client’s items. 

While the client’s feedback is very much into consideration when preparing an estimate, A Move to Remember assigns the number of movers and estimated truck size based on its personal and professional experience of moving previous clients, or geographical knowledge surrounding the details of the client’s move. A Move To Remember does not adjust the number of movers on a move based on a client’s initial request. AMTR may, however, adjust the number of movers on a client’s move after receiving their virtual walkthrough or with sound reasoning.

Clients are given a link to their inventory form in which they can edit at any time. Clients can update their forms to inform A Move to Remember of the following details of their move: changes in their box count, furniture count, or logistical details requested in their form. A Move to Remember may adjust estimates depending on any changes in a client’s inventory estimate. Please note: a difference in inventory does not guarantee a lower or higher rate. Some adjustments, if they are rather small, may lead to the same estimation.

Changes that are not permitted to be solely communicated via the inventory form, and must be emailed directly to support@amovetoremember.com include:

Requests to change the move date or time

Additional Stops

Adding any oversized items that weigh over 200 lbs or measure 5+ feet on any side

An addition of 20+ large boxes or 40+ small/medium boxes 

It’s important to note that an estimate does not guarantee the final cost of the move, and is a non-binding estimate based on factors of the move under normal conditions. Variances that may influence an increase from the estimate reflected in the final invoice include the following: walking distance, excess use of the elevator, multiple disassemblies/reassemblies, number of flights, unplanned oversized items, number of boxes or furniture, additional stops, and/or delays that are influenced by the client. Under these conditions, A Move to Remember can not be responsible if moving is longer than the Customer anticipated. During the initial in-person walkthrough at the start of the client’s move, the team will try to communicate with the client any potential increases in price, or necessary additions to the team size when applicable.

A Move to Remember reserves the right to add team members to the customer’s move at any point of engagement if necessary, typically in the event that inventory form is underestimated in its scope of the size of the move. The client will be billed for the number of movers on the move, as reflected by the current prices for service listed by A Move To Remember.

Pricing and Payments

ESTIMATES/INVOICING

A Move to Remember bills are based on a two-hour minimum and is prorated in 15-minute increments after the first two hours of service rendered. 

Once a client’s move is completed the team lead will edit the invoice on-site and the customer will be able to pay via A Move To Remember’s payment processing system. AMTR suggests the client save their card on file when placing their deposit in order to allow for a more efficient check-out.

Unless previously discussed, PAYMENT FOR SERVICES RENDERED IS EXPECTED AT THE END OF THE CLIENT’S MOVE/ON THEIR MOVE DATE. Unless the client was offered a flat rate, A Move To Remember does expect the invoice that is presented to be paid in full – even if the invoice was over the estimate. If any portion of the invoice is not paid, A Move To Remember reserves the right to follow up with the client for payment until the invoice is fully paid. 

In the event of a situation regarding any necessary claim of damages to be made, full payment for invoices is still required. After payment of invoice, clients can reference the claims section of the terms and conditions for the next steps in following up with A Move to Remember to file a claim.

DEPOSITS

A deposit is required to move forward in scheduling any services with A Move To Remember. Initial contact with clients is set as a “pending engagement” or “pending scheduled service” determined by if a client places a deposit. The support team is happy to work out the more nuanced specifics or logistics of a client’s move. However, simply initiating contact with A Move to Remember does not secure one’s move date. 

Confirmations of moves are based on a first-come-first-served basis. For example, if two clients are trying to secure the same time frame, and Client A is still determining their move date, while Client B places a deposit first, then the requested time frame will be given to Client B. The same requested time frame will only be granted to Client A if there is availability within another team, otherwise, we will schedule based on closest availability.

For local moves and flat-rate services, A Move to Remember requires a 20% deposit of their total estimate for a client to secure their move date and to move forward with A Move to Remember’s services. 

For out-of-city moves, A Move to Remember requires a 30% deposit of their total estimate for a client to secure their move date and to move forward with A Move to Remember’s services.

For long-distance moves, A Move to Remember requires a 50% deposit of their total estimate for a client to secure their move date and to move forward with A Move to Remember’s services. For long-distance moves, A Move to Remember requires payment of invoice prior to unloading the client’s belongings at their ending location.

Paying for a deposit also means that the client has read, understood, and agreed to the terms of the agreement.

DISTANCE/TRAVEL FEES

Transit times quoted by A Move to Remember are estimated and based upon information known to the company at the time. Estimated travel time within an estimate is non-binding, and will change based on actual mileage and/or time traveled. Transit times may vary due to a number of factors outside the control of the Company.

Our truck fee includes the travel time from our home location to the client’s starting and ending location, as well as the distance between both locations as long as it is within 5 miles distance. Any further distance may result in additional mileage charges.

Any Out-of-City services will be billed an additional Out-of City Fee based on the estimated hourly travel time from home base to the Out-of-City location. If one location starts or ends in the city parameters set by A Move to Remember, but the other location ends in the suburbs or out-of-city parameters set by A Move To Remember this fee will only be charged once. If both locations reside outside of city parameters, this fee may be doubled. 

This Out-of-City fee covers the driving time of the crew traveling to the client’s location, as well as mileage and fuel costs to cover the traveling between further locations and A Move To Remember’s home base.

Long-Distance Moves will be billed a Travel Fee that covers the fuel cost, the mileage accumulated, tolls, any rental costs, and/or hotel accommodations when applicable. Outside of extraneous circumstances, such as inclement weather conditions, this fee is typically offered at a flat rate on a client’s invoice.

ADMINISTRATIVE FEE

The Administrative fee is applied to the invoices of all of A Move to Remember’s services as a commitment to provide communication or assistance throughout the client’s move and to allow for more leniency in the event of any additional requests such as scheduling or rescheduling moves. The fee also covers the administrative cost of offering educational information around the aspect of packing, moving, or related events. Regardless of the amount of communication a client may have or utilize with the support team, this fee does not change.

PAYMENT METHODS ACCEPTED

For all services rendered a Move to Remember requests that payment is made via the company’s most current payment processing portal, in the form of debit or credit card. A Move to Remember can accept Cash App Payments (@amovetoremember) or Venmo Payments (@amovetoremember) for billable services only if the payment is sent to the respective business account. Payments for services rendered should not be sent to any individual Venmo or Cash App accounts created by employees of A Move To Remember. A Move To Remember does not accept cash payments or checks for billed services from individual clients.

GRATUITY

Tips and gratuity are not required, but movers are always grateful for tips. A reasonable tip is typically 10-20% of the bill per crew depending on the factors of the move. 

However, the customer chooses to pay, 100% of tips go to the movers. Clients can tip movers in cash, directly to the movers via Venmo or Cash App, or leave an electronic tip on A Move To Remember’s payment processing system when paying their invoice. Electronic tips via the POS system will appear on their next paycheck.

CANCELLATIONS

For total cancellations, A Move to Remember requires 72 hours notice (96 hours if the 72-hour cancellation window falls on a Saturday or Sunday), in order for the client to receive a refund of their deposit. If the client decides to cancel within 72 hours notice of their scheduled move we will not return the deposit. If A Move to Remember has reasonable cause to believe that a client rescheduled their move to avoid fees, may not be eligible for a refund. (i.e. rescheduling and then immediately canceling that rescheduled appointment).

If a client is eligible for a refund, the client’s refund will be on their account within 5 to 7 working days after the refund has been issued by A Move to Remember from the original payment method.

Regardless of the situation, if a client decides to stop moving at any time prior to its completion, the client is responsible for paying for the time spent from the start of their move up to the moment in which the movers have stopped working (based on a two-hour minimum). 

If a client proposes to stop moving due to any concerns around A Move to Remember’s failure to provide an excellent service, they are welcome to discuss alternative solutions to completing their move (i.e. with different team members, a different date, or time).

OVERNIGHT STORAGE

In the event, a client needs to pause their move, or a situation arises in which A Move To Remember may store a client’s belongings overnight in one of the trucks, the client will be charged an overnight storage fee to cover the use of the truck, as well as the distance between home base and the client’s starting and/or ending locations. 

Overnight storage of belongings is not guaranteed and is only applicable when A Move to Remember has the availability to accommodate this request, regardless of the necessity of the situation. A Move to Remember will provide a lock for the truck to safely be stored at the company’s warehouse.

Requirements for Customer

WALKTHROUGH VIDEO

The client is required to upload their video walkthrough no later than 7 days after submitting the client’s form. A Move to Remember includes video walkthroughs in its moving process. The company uses criteria when reviewing the customer’s walkthrough. This helps AMTR more accurately adjust their estimate when appropriate and helps the team prepare for the client’s move. Please Note: Even if clients submit a video walkthrough, the estimate might not be adjusted if the support team believes the original estimate to be accurate.

When submitting a walkthrough, the client should be as accurate as possible so that their estimate can be as accurate as possible. Their walkthrough should include the following:

A brief introduction of their home 

A complete view of the architecture of the space and conditions in which the team will be working

A clear picture of the paths from the truck to their door(s) and stairwells (if applicable)

If they encountered difficulties getting any pieces of furniture through the door(s) or the stairwell(s), it should be mentioned

Verbal communication on the recording of any items that may be added or removed 

Sufficient light to allow visibility

These terms and conditions are established with the client’s acknowledgment that they waive any and all rights under any applicable Federal Motor Carrier Safety Administration regulations for A Move to Remember LLC to prepare an estimate based on a physical survey of the client’s inventory and goods. Any estimates prepared by A Move to Remember are based on the inventory estimate form, bill of lading, and walkthrough video provided and prepared by the client, and not on any physical inspection.

CLIENT’S PRESENCE DURING MOVE

A Move To Remember’s teams expect all clients, or representatives of the client, to be present at their move. This allows the team to ensure all moves are completed in full to the satisfaction of the customer, and to ensure all transactions are seamless. Clients should make themselves available all day by avoiding scheduling other appointments, especially directly before or after the scheduled move time.

If a client must leave due to an emergency, or can not be physically present due to an emergency, A Move to Remember asks that clients, or a representative of the client, be available via FaceTime or Zoom. Representatives of the move are defined as people that can responsibly direct the team, understand the invoice, communicate with the team.

The client or a representative needs to be present when A Move To Remember arrives at and when the team depart all locations involved in their move. Walkthroughs must be conducted at each loading location to confirm that all items have been collected. If a client was not present at the loading location of their move, A Move To Remember is not responsible for items missing in loading that may have been in closets or rooms blocked off to the team.

At each unloading location, an ending walkthrough must be done to confirm that everything is placed in a secure location and that there are no concerns about safety or damage to the building or client’s belongings. If the client/ client representative is not present for the walkthrough, A Move to Remember is not responsible for damage that occurs due to storing or stacking in ways that the client may not prefer. This is including but is not limited to stacking boxes on boxes that are not very firm or near a slow leak that may not have been brought to the team’s attention. 

RESPECTFUL EXCHANGES

Moving can be very stressful and AMTR’s employees have been trained to make the experience as stress-free as possible. They will transport the client’s household items safely and with care. A Move to Remember and its employees expect there to be a civil exchange of communication both from the staff and clients.

If there is any hostility or verbal abuse that is directed towards the movers, the team has the right to refuse service at any point during the move. Hostility for us includes but is not limited to any communication that is racist, homophobic/queerphobic, transphobic, xenophobic, gender phobic, etc. Repeated use of profanity or yelling directed towards the movers may also be categorized as hostility.

In situations such as this, A Move To Remember will keep the deposit and the client will be billed for the time and labor completed during their move. AMTR promotes a positive working environment and expects the same from its clients.

In the event that a client feels as if they were disrespected by anyone from the team, A Move To Remember asks that they please message either support@amovetoremember.com or the owner of A Move To Remember directly at trix@amovetoremember.com so that the company can follow up with them, and appropriate actions can be made.

A Move To Remember understand that moving is stressful and that moving can often bring up traumas or anxieties that are not normally prevalent for clients. If the client has a tendency to be short, anxious, or upset during moves the support team asks that they provide this information in the accessibility accommodations section of their form. This will allow us to ensure the client has a proper team for any emotional support that may be best suited for their move. This also allows for open dialogue or exchange between the customer and the movers to understand their situation.

RIDESHARE OR RIDE REQUIREMENTS

Under no circumstances are clients allowed to, or permitted to ride in any operated vehicles owned by A Move To Remember. A Move to Remember’s Automobile Insurance policies does not cover customers for any accidental liability if they were to be a passenger in any of the vehicles. Clients should find a reasonable accommodation for getting from their starting and ending locations. A Move to Remember suggests that rideshare options are the best route for travel so that the client can arrive at a reasonable time frame before their team arrives. If a client is unable to provide their own rideshare transportation, A Move To Remember can do so via their Lyft Business account, however, the client will be responsible for any charges incurred while riding, including regular ride rates, surge pricing, any incurred fees, and up to 10% gratuity for the driver.

If a client requests/accepts a ride from any employee of A Move To Remember, either before, during, or after their move, then A Move to Remember does not assume any liability in the event of an accident. Any concerns that may arise from being a passenger in an employee’s vehicle are left up to the responsibility of the client and the driver

Cleanliness

It is the client’s responsibility that any workspace for A Move to Remember employees must be clean and prepared by the client prior to their move date. workspaces for A Move to Remember employees include: residential spaces, furniture, boxes, pathways, or any place or item that is expected to be handled by A Move to Remember employees. 

A Move to Remember employees have the right to refuse service in the event of major uncleanliness. Uncleanliness for us is defined as any space that has animal feces or discharge, excessive trash, bugs, rodents, excessive loose food, mold, or anything that reasonably would be considered hazardous for A Move to Remember employees.

Under this right to refuse service, A Move to Remember reserves the right to reschedule someone’s move based on these conditions. If an agreement for rescheduling can not be met will result in withholding a client’s deposit.

Please inquire with our support team for any cleaning service recommendations leading up to your move to ensure that your move is safe for our team.

Communications between AMTR and the Customer

The Support Team is available from Monday to Friday from 8 AM to 6 PM.

The Support Team is available on the weekend for ONLY the customers whose moves happen outside A Move to Remember’s normal business hours (Saturdays and Sundays).

METHODS OF SUPPORT

Email

Clients can contact the Support Team via email during office days and hours. This is the fastest and easiest way to communicate with A Move to Remember at this time.

Text/Phone

The customer can contact us via Text Messages ONLY in case of an emergency

The Support Team does not provide support via the phone at this time.

Social Media/Other apps

To keep all the information of A Move to Remember’s customers in a single system and in a safe place, A Move To Remember does not provide support via the company social media channels (i.e. Instagram, Facebook, Linked In, etc) or via any other apps (i.e Whatsapp, Telegram, Signal, Viber, etc). 

A Move to Remember’s staff members do not give support via their personal social media channels (i.e. Instagram, Facebook, Linked In, etc) or via any other apps (i.e Whatsapp, Telegram, Signal, Viber, etc).  After introductions, AMTR may redirect customers to the appropriate communication channel. 

ANSWERING TIME RANGE

Email

Typically, the client can expect an answer within a couple of hours during normal business hours. Depending on the subject of their email, it can take up to 48 hours (96 hours over the weekend) for A Move to Remember to provide their customers with an answer. Emails concerning claims and damages might take longer to be answered as A Move to Remember will take the time to review the customer’s request to provide the customer with a solution if the client is eligible for it. (see below at “Claims Handling”).

Text/Phone

By sending a text message to A Move to Remember, the customer can expect an answer within a couple of hours during normal business hours. Sending any changes or requests for the customer’s move must be made via email. The Company will not answer non-urgent questions, changes, or requests via text messages. Please contact Support via email at support@amovetoremember.com for any questions, changes, or requests. A Move to Remember does not receive claims and damages requests via text messages or via the phone.

CONTACT OUTSIDE OUR OFFICE DAYS AND HOURS

When a client contacts the Company after the office days and hours, A Move to Remember will provide an answer the next business day. 

IMPORTANT: Any changes and requests made after normal business hours will not be taken into consideration if the client’s move is planned to be on the next day after their email/text messages. (Example: If the client’s move is on Thursday, A Move to Remember will not take into consideration any changes or requests if a customer writes on Wednesday evening after normal office hours).

EXCEPTIONS FOR MOVES PLANNED OUTSIDE NORMAL OFFICE HOURS

A Move to Remember does provide moving services over the weekends, and thus operates outside of normal business hours to some degree. If a client’s move happens to be outside A Move to Remember’s normal business hours, those specific customers can reach A Move to Remember directly by email or text messages from 9 AM to 6 PM. Those clients can expect to receive an answer within a couple of hours after contacting us. 

COMMUNICATION WITH A MOVE TO REMEMBER’S TEAM LEADS

The day prior to a customer’s move, a team lead may get in touch with the client via text message in order to make sure that said customer is all ready to go for their move the following day. 

After receiving this first text message, the client can contact their team lead regarding time concerns and/or any practical/technical information/issues about their move. Communication can remain between the team lead and client that is integral to Move To Remember’s operations up until the end of the client’s move. Once the customer’s move is over (after paying the final invoice), any questions, requests, claims, must be addressed directly to the Support team via email ONLY. 

Team Leads are not responsible for the decision-making for any major requested changes asked by a customer. Team Leads reserve the right to forward specific questions or concerns to the Support or The Leadership Team. The Leadership Team of A Move to Remember is the only party that can approve a major requested change. It’s the customer’s responsibility to contact the Support Team about any changes that would be needed for their move.

Team Leads are available until 7 PM at the latest to answer any questions regarding time concerns and/or any practical/technical aspects of the client’s move. Any messages sent to one of the Team Leads after 7 PM might not be answered until the next morning.

Clients should not take advantage of their access to team leads’ confidential information. It is not permissible for clients to communicate with team members in any form of harassment or hate speech. It is company policy that A Move To Remember prohibits the same for team leads, and any concerns regarding this should be directed to the support team.

After services are rendered and engagement between A Move to Remember and the client has ended, it is permissible for clients and team members to communicate outside of this engagement. If personal communication between both team member and the client has begun, and is initiated with consent from both parties, A Move to Remember’s is removed from any involvement or responsibility that may arise in any proceeding communication between said parties.

Client Preparedness

An expedient and safe move starts with client preparation. Clients should be packed, organized, and ready to answer questions when their movers arrive. AMTR recommends reading the company blog, Let’s Unpack. It mentions things such as how to create a path for movers and how to prepare furniture or packing all items helps to keep them safe. Clients can email the support team with any questions regarding preparing for their move

ALL ITEMS SHOULD BE PACKED PRIOR TO ARRIVAL

An expedient and safe move starts with client preparation. Clients should be packed, organized, and ready to answer questions when their movers arrive. AMTR recommends reading the company blog, Let’s Unpack, or emailing the support team with any questions regarding preparing for their move.

PACKING BOXES APPROPRIATELY

A Move to Remember does not charge an additional fee if items are not ready to go, but this will likely cause significant delays. Delays will result in more labor hours and it is company standard to charge hourly for labor. A Move to Remember is not responsible for an incomplete move in the event a client is not fully packed for their move. If the client is delayed in finishing their packing by the time A Move to Remember arrives, the team reserves the right to postpone or cancel providing services. Cancellation of services in this situation will result in the retention of the client’s deposit.

Heavier boxes often take more time to transport and may even require two movers. For this reason, A Move to Remember recommends packing heavy items such as books, records, metal, and glassware in smaller boxes. Items such as pillows and t-shirts can be packed in larger boxes. Because they are not as strong, reused boxes should never be used to pack heavy items. Most boxes (and all reused boxes) should weigh less than 25 pounds to increase efficiency and ease. All boxes should weigh less than 50 pounds. Heavier box weights may compromise the integrity of the box and cause it to open. This can also happen if there is not enough tape securing the box. This could result in damage to the contents or injury to the mover carrying it. A Move To Remember is not responsible for damage to items that fall through the box due to a broken seal or lack of seal.

LABEL BOXES

By labeling, if boxes are heavy and/or fragile, the movers can have a better sense of how to pack the truck. A Move to Remember also recommends labeling boxes by room. AMTR suggests that clients should utilize a label system to clearly mark any items that the movers should not take. If roommate belongings or other belongings are intended to stay behind and are not clearly separated, A Move to Remember will not be responsible for their return if brought to the final destination.

FRAGILE ITEMS (GLASS, TVS, AR)

It is recommended to pad all sides of the box in addition to wrapping glassware and similar items. Be mindful to keep these boxes relatively light as heavy items may damage fragile items. After packing fragile items if rattling or clanking can be heard, additional bubble wrap/ padding is needed to reduce the possibility of damage during transport. If the box exterior is undamaged, A Move to Remember is not liable for broken contents. If we asked the client to repack a box/ add additional padding and they choose not to do so,  A Move to Remember is not liable for broken contents. 

Fragile tabletops, shelves, mirrors, etc should be removed whenever possible and wrapped. These fragile components should be wrapped in thick paddings such as moving blankets or multiple layers of bubble wrap. Click here for an example.  If bundling these items, the weight should be kept below 35 pounds for ease of transport. The padding should always be thoroughly secured to prevent slipping or sliding while being carried. When possible, we recommend placing the padded item inside a box with additional padding. We are not liable for fragile items that are damaged as a result of slipping out of poorly secured padding.

It is recommended to wrap fabric items in plastic, and the team will bring plastic wrap in case this is not done by the client. This helps to protect against dirt and moisture, but it is still possible for some dirt and moisture to enter. If a fabric item is light-colored, delicate, or expensive; we recommend transporting it separately/ taking extra care when wrapping it. We cannot avoid getting some water on the truck on rainy days. We are not liable for wrinkled or soiled fabric/ clothing. Please pack clothing in a fully enclosed container.

CREATE CLEAR PATHWAYS FOR MOVERS

When possible, AMTR suggests that clients keep their boxes separate from their furniture. It allows the movers to have more discretion when loading and that saves time.

Moving delays are likely to occur in the following situations: if there are tripping hazards in the walkways, boxes are not packed, there are items on top of furniture (remotes, loose change, moving day snacks, fanny packs, keys, etc), furniture is coming apart/ there are nails sticking out of furniture, items that are not being moved/ trash is not clearly labeled or separated, clients changing their minds about which items are going or where they are going. 

Walkways should be clear of people, debris, snow, and ice. Prior to the arrival of the movers, clients should a walkthrough of their hallways and walkways and check for tripping hazards. This includes things that you may be able to remove like kids’ toys, foam rollers, banana peels, or water bottles.  This also may include things that you cannot easily change like an uneven step or a slick walkway. If there are issues that landlords or a maintenance person can fix, please reach out to them to make these repairs as soon as possible. In some cases, they may also be able to provide a rubber rug for traction in slick areas. Clients should point out potential tripping hazards in their walkthrough video whenever possible. Pictures should also be sent to support@amovetoremeber.com If the necessary repairs/adjustments are not made, the client/client representative is required to alert the moving team of these things upon arrival to allow for ample time to come up with ways to prevent injury. If the tripping hazards are severe and unavoidable, such as missing steps, the team lead may determine that using the designated walkway is not safe. In this event, an alternative walkway may need to be used, the move may need to be delayed/rescheduled until the necessary repairs can be made, or the move may need to be canceled. Rescheduling is contingent upon availability. 

CLARITY INCREASES EFFICIENCY

A Move to Remember encourages all clients to know where large items are going (even if this may change after movers leave) and to have a general area in mind for unlabeled boxes, bags, and misc items.

PATHWAYS / WALKWAYS

Customers should reduce the number of additional people or any pets in walkways (example: carpenters, other neighbors moving, kids playing, etc),.

AMTR recommends posting signs about move dates and times so that neighbors can use a different walkway or park in a different spot when possible.  

PETS

Prior to the arrival of the movers, please ensure that all pets are safely transported to a different location or move into a room/space that movers will not need to access. It is unsafe for movers to carry heavy items while trying to avoid pets. It is inefficient for movers to repeatedly close doors in order to stop pets from darting out. A Move to Remember is not responsible for tracking the movements of pets or keeping them safe or responsible for pets that escape or suffer an injury during a move.

CLEANLINESS

It is the client’s responsibility that any workspace for A Move to Remember employees must be clean and prepared by the client prior to their move date. workspaces for A Move to Remember employees include: residential spaces, furniture, boxes, pathways, or any place or item that is expected to be handled by A Move to Remember employees.
A Move to Remember employees have the right to refuse service in the event of major uncleanliness. Uncleanliness for us is defined as any space that has animal feces or discharge, excessive trash, bugs, rodents, excessive loose food, mold, or anything that reasonably would be considered hazardous for A Move to Remember employees.
Under this right to refuse service, A Move to Remember reserves the right to reschedule someone’s move based on these conditions. If an agreement for rescheduling can not be met will result in withholding a client’s deposit.
Please inquire with our support team for any cleaning service recommendations leading up to your move to ensure that your move is safe for our team.

LIGHTS ARE NEEDED FOR THE DURATION OF THE MOVE

Regardless of the time of day, clients are required to ensure that sufficient light is available at their loading and unloading locations. There needs to be at least enough light for the average person to clearly see feet in front of them. Ideally, overhead lights will be available. In the absence of overhead lights, multiple lamps or similar devices may be used. Lamps and similar devices should be placed in a location that provides illumination without blocking the primary walkways taken by movers. 

If clients have an afternoon or evening move scheduled, they are required to confirm that exterior lights are functional and will effectively illuminate exterior pathways/ stairwells. 

When possible, clients should avoid scheduling the disconnection of their power on the day of their move. If this is unavoidable, clients should have lamps, battery-powered/ solar lanterns, or similar devices easily accessible. If these devices are packed away, the movers may choose to pause the move until they are found. Clients will be charged for this time. If the power goes out while there is enough light to safely continue the move, the movers will do so. The team leads in charge of the move will make this determination.  If the team lead in charge of the move determines that there is not enough light to safely continue the move, they may pause the move until more lights can be obtained, contact the administrative team to request that the move be rescheduled (pending availability), or cancel the move.

Inclement Weather Agreement

INCLEMENT WEATHER DELAYS

In the event of unsafe moving conditions, such as blizzards or heavy rainstorms, a client’s moving date may even need to be changed. A Move to Remember understands that this can be inconvenient, so will only do this when necessary and AMTR will inform the client as soon as possible. These weather conditions could delay the arrival of the team at the client’s starting location and at subsequent locations. If weather conditions worsen during the move, the team lead in charge of the move may decide to pause or stop the move in order to keep the team/ the client’s belongings safe. This may occur for the following reasons or similar reasons: heavy rain that greatly decreases visibility/ increases the chances of accidents, heavy snow causing slippery walkways, or hail resulting in possible damage to client belongings or mover injury.

CLEAR PATH REQUIREMENT

If paths are not clear upon arrival, the movers will have shovels available to help clear them. If this is deemed necessary by the team lead in charge, the client will be billed at the moving rate listed on the client’s estimate. 

If streets are not plowed following heavy snowfall, the trucks will not be able to reach the client’s starting location or subsequent location(s). This could result in delays of multiple hours or possibly multiple days in extreme cases.

RAIN/SNOW ON ACTIVE MOVES

Clients should expect that the truck floor will become damp and may become wet at parts. This is unavoidable. If clients have items that are especially vulnerable to moisture, AMTR recommends that they transport them separately or take extra care when packaging and labeling them.

Items A Move to Remember Does Not Move

There are certain items that A Move to Remember would prefer for clients to move on their own and some items A Move to Remember specifically cannot transport. 

A Move to Remember will not transport any animals/pets of any kind. A Move to Remember cannot transport any hazardous/flammable chemicals, firearms, explosives, oxygen tanks, and any single item that exceeds 300 pounds.

A Move to Remember can not move the following items unless the item is specifically listed on the shipping document by description and value; bills of exchange, bonds, bullion, precious metals, currency, deeds, documents, evidence of debt, credit cards, firearms, money, jewelry, watches, precious stones, pearls, gold, silver or platinum articles, stock certificates, stamps collections.

A Move to Remember can – but prefers not to – transport any food and perishable, pots and plants, family heirlooms, highly sentimental items, jewelry, urns, etc.

PLANTS

Plants are very fragile and are living organisms. Putting them in a box truck can be very harmful or even and fatal to plants. During the winter and summer, box trucks can reach temperatures as high as 100°F  and as low as 10°F. There isn’t a safe way for us to transport them among the client’s other items.

A Move to Remember is willing to transport them if there are no other options. However, by A Move to Remember doing so clients are acknowledging that AMTR is not held responsible if any plant should be damaged or ultimately dies because of this.

Insurance

With all the precautions that A Move to Remember takes, items are still vulnerable to damage during transportation. The client’s choice of coverage determines how AMTR can compensate the client in the event the client’s belongings are damaged in a move.

STANDARD COVERAGE

The default coverage required by licensed moving companies is granted to clients at no charge. This means A Move to Remember assumes liability at a rate of $.60/lb per article, regardless of the value of the item that is damaged. If an item is damaged, A Move To Remember must compensate the client for up to $.60 for each pound the damaged item weighs. (for example: if a TV weighing 65 lbs is damaged, it would net reimbursement of $39.00.)

DECLARED VALUATION COVERAGE

THIS IS NOT INSURANCE. With this option, the client declares the value of the shipment before the move begins. A Move to Remember offers coverage at a rate of $100 per $10,000 of declared value.

This is the more comprehensive plan available for the protection of the client’s belongings. If any article is destroyed or damaged in A Move To Remember handling, the company will offer at it’s discretion one of the following:

Repair the Item

Replace with similar Item

Make a cash settlement for the cost of the repair or the current market replacement value

Under this option, movers can limit their liability for loss or damage of items with extraordinary value unless you specifically list these articles on the shipping documents. An article of extraordinary value is any item whose value exceeds $100 per pound (i.e. jewelry, silverware, china, furs, antiques).

If there is a claim, the mover is not obligated to write a check for the declared value of the entire shipment unless the entire shipment is completely destroyed. Each damaged item will be repaired or replaced according to its depreciated value, not to exceed the shipment’s declared value.

3RD PARTY INSURANCE

In order to get items covered for their full replacement value, a client must purchase an insurance policy through a licensed insurance broker. There are specialized items that require a client to provide a 3rd party insurer for A Move to Remember to transport it. Some of these items include pianos, high-end computers, high-value artwork, etc. If there is anything on a client’s intake form that is considered a specialized item, A Move to Remember will contact the client to address it. 

In the event A Move to Remember’s team shows up to a move with a specialized item that was not disclosed on the intake form, they have the right to refuse to transport it. If a client has questions about specific items, they should send pictures and a description to support@amovetoremember.com.

Damage Limitations/Exclusions

The team is trained to wrap items properly with blankets, shrinkwrap, and/or tape to protect them from damage during the move. A Move To Remember, LLC is not responsible for damage to these items if a customer refuses this service.

READY TO ASSEMBLE FURNITURE

A Move To Remember can not be liable for “ready to assemble” furniture due to its lack of structural integrity. This includes furniture that is made of pressed wood, medium-density fiberboard (MDF), or particleboard. IKEA furniture is the most popular example of this furniture. Furniture that is made of this material typically has a lifespan of up to 3 moves, similar to cardboard boxes, and is typically not constructed to be moved. In the event of moving such items, the movers may decide it to be beneficial to disassemble this type of furniture to ensure its longevity. Any reduction of quality from disassembling or reassembling of such furniture items is excluded from coverage.

PRE-EXISTING PROPERTY/FURNITURE DAMAGE

The movers will inspect property or furniture for any apparent pre-existing damage prior to the move. The Team Lead is responsible for documenting any pre-existing damage found in the file for the move. Any pre-existing damage 

Minor drywall and paint damage are not covered. It is inevitable that dings and dents may occur from time to time, particularly from moving large items in and around tight stairwells and hallways.

CONTENTS OF FURNITURE/CONTAINERS

A Move to Remember does not assume liability for the content of drawers, containers, or other items of similar nature where there is no lid. A Move To Remember is not liable for damages to items left inside furniture (i.e. dresser drawers, couches with storage). All contents should be removed from these furniture pieces or items prior to the move.

OVERSIZE ITEMS

A Move to Remember assumes no liability for damage to oversize items that are not due to the negligence of A Move To Remember’s employees. If it is advised that any oversized items may not fit properly in any entrances or walking spaces, A Move To Remember is not responsible for damages that may occur moving it in / out of spaces when advised by the client (against the team’s advice). If any items do not fit, past the best of A Move To Remember’s ability to move or disassemble items, then A Move To Remember is not responsible for the discarding or “junking” of said items.

For example, couches in Chicago apartments are known to have narrow stairs and hallways. So while A Move to Remember may be able to get a couch out of the client’s starting location, AMTR may not be able to get into the client’s ending location. If this ends up being the case, AMTR leaves it up to the client to find a solution since A Move To Remember does not offer storage at the moment.

EXCLUSIONS TO COVERAGE

In the event in which any person except the employees of A Move To Remember will be responsible in the relocation process by assisting, packing, unpacking, assembling, disassembling, or driving a moving truck; the customer releases A Move To Remember from any liability for possible loss or damage of goods, and any related claims.

Any damage to items within boxes that do not have external damage is not covered by A Move To Remember. (If you can hear rattling or glass clanging when carrying a box, that means additional paper or bubble wrap is needed!)

No liability shall be provided on the following items unless the item is specifically listed on the shipping document by description and value; bills of exchange, bonds, bullion, precious metals, currency, deeds, documents, evidence of debt, credit cards, firearms, money, jewelry, watches, precious stones, pearls, gold, silver or platinum articles, stock certificates, stamps collections.

No liability shall be provided for the mechanical or electrical derangements of pianos, radios, clocks, computers, refrigerators, television sets, automatic washers/dryers, or other instruments or appliances unless evidenced by external damage to such equipment.

No liability shall be provided in the event that a professional service provider is required to install or remove any appliances. A Move To Remember will not connect/disconnect the washer/dryer, refrigerator, freezer, or ice makers. Customers must check or accept any plumbing connections. Any assistance A Move to Remember gives is as a courtesy only.

When moving into third-party storage, Pods/U-Packs, a mover is liable for the goods while in transit but the liability terminates at the end of the move since the mover is no longer in control of the goods or the facility. A Move to Remember always recommend clients provide or purchase appropriate moving pads (available upon request for $15/blanket when booking their move) to minimize the potential for damage that may occur while stacking furniture in their unit. A Move to Remember also recommends that clients ensure securing adequate sizing of their storage unit.

Claims Handling

A Move To Remember LLC aims to participate in any claims against loss or damages in good faith. 

If damages occur due to A Move to Remember’s service, A Move to Remember reserves the right to repair, compensate for, or replace the damaged items in question. However light scratches (less than an inch), scuffs, nicks, dirt, and other light damages are not covered. Normal wear and tear include light discoloration of corners and edges of furniture (as this can occur even with plastic wrap). More severe damage is looked at by all parties involved and assessed before a decision is made.

A Move to Remember is not responsible for any paint removal which is due to a client using tape to hold together doors, drawers, or any detachable furniture. In the event that the tape comes off while A Move to Remember is in transit or delivery, and causes damage A Move To Remember is not liable for this, as the company suggests not using tape directly on furniture as a method of keeping items together. 

A Move To Remember has the right to inspect all claimed damages and related packing materials. Do not dispose of claimed items nor proceed with repairs while the claim is pending. 

Clients have up to 7 days from the date of delivery, or scheduled date of delivery, to file loss or damages claims. It may take up to 30 days from the date of the receipt of a claim for A Move to Remember LLC to write to the client to address the issue. A Move To Remember LLC will do its best to find a reasonable settlement for any claims. Replacements, reimbursements, professional contractor work (i.e. drywall repairs) may take up to 90 days to complete from the date of delivery.

Claims can be filed via a claims report, or by sending an email to the support team. Clients are required to submit appropriate videos and photos of the damage to support the client’s claim.

Minor drywall nicks and scratches (less than an inch) are not liable for repairs or compensation by A Move To Remember. A Move To Remember has to be given notice, and the option, of providing solutions before a client pursues resolution for a claim. Any damage that occurred during the move must be reported first and follow the claims process, before moving forward or being eligible for reimbursement. If there is any damage done to the property by negligence on behalf of A Move To Remember during the moving process, AMTR is typically able to send out a contractor for the repairs, paid on behalf of A Move To Remember. If there are any claims that are made regarding possible loss or damages, they can be addressed over email. A Move to Remember will pay for the repairs should the client or the client’s landlord prefer to hire their own contractor for the damages. 

Any and all charges that are invoiced to the client must be paid in full in order to file a claim. If a customer does not pay the full amount of their invoice, the company reserves the right to not honor any customer’s claims. If the client was given a discount or reduction in their total invoice as a result of any loss or damages from the date of completion of their move, it is expected that the deduction is considered a reimbursement and a settlement of the claim.

In the absence of an original receipt, AMTR first works to determine the value based on the available information of the make and model of the item. If make and model are not available, then the fair market value would be established based on available items of similar make and quality.

Under the term of declared valuation, the first step that all movers must take is to seek professional repairs for any damaged items. If a professional repair company estimates the cost of repair to be $150 for a damaged item, and a client declines to have the item repaired, the maximum compensation for that damaged item would equal the estimated repair cost of $150. Any estimates offered by the client’s vendors require approval by A Move To Remember prior to starting repairs. 

Housing Program Agreement

DEFINITION OF HOUSING PROGRAM SERVICES

Housing Program Services are defined as services provided to participants of housing programs, or programs that assist with someone’s financial assistance of rent, living expenses, etc. A customer, organization, or entity who fills out the housing program submission form is indicating that they fall under this category. If a participant fills out the form themselves, they are indicating that they were referred by a case manager or a program that offers them support services. A participant’s involvement with a housing agency indicates that they fall under the typical income limits and public housing requirements set forth by the U.S> Department of Housing and Urban Development (HUD).

Moves that are submitted via the housing program form, but do not qualify for these reduced tariff move services will be re-labeled as standard moves and invoiced as such.

REQUIREMENTS FROM ORGANIZATIONS OR ENTITIES

First Contact

All organizations or entities wanting to work with A Move to Remember must first contact the Leadership team in order to arrange an introduction meeting. This first contact can be taken via email at support@amovetoremember.com or over the phone.

This introduction meeting can take place virtually,  or in a face-to-face meeting, and will present all the different options AMTR can propose to the program or entity. During this meeting, all the terms and conditions will be reviewed in a presentation directed by a representative person of A Move to Remember.

If an organization or entity is eligible to work with A Move to Remember, this will result in a written agreement signed by both parties. No moves will be scheduled before any agreement is signed by both parties. 

A Move to Remember reserves the right to decide with which organization the said company will work.

Housing Programs Bookings:

After signing the written agreement, any move must be submitted via the Housing Program form on the company website. This form is protected with login credentials that the organization/entity will receive upon signing the written agreement. Once the form is filled in, A Move to Remember’s Support Team will contact the said organization/entity to schedule the move of the program’s participants.

Organization’s Representative:

Any organization or entity desiring to work with AMTR must be represented by one of the supervisors of the said organization/entity. This person will become the main contact for the relationship between A Move to Remember and the organization/entity. In the event of this person leaving the organization/entity, it is their responsibility to contact AMTR as soon as possible, in order to give them the contact of the new supervisor. Not contacting A Move to Remember about any changes of supervisor can result in the cessation of the written agreement.

Housing Program Payments:

Any move performed by A move to Remember must be paid at the latest 2 weeks after the said move. The fees of the moves can be paid by checks, wire transfers, or credit cards.

Payment by checks:

Any check must be sent at or dropped off at the following address: 

A Move to Remember 

939 W. North Ave Ste. 750 

Chicago, IL 60642

Payment by wire transfer:

It is the responsibility of the organization/entity to contact A Move to Remember for their bank details. These bank details will also appear on the written agreement signed by both parties.

RATES

Services provided by A Move to Remember that are intended for customers whose move qualify for housing program services are provided a discounted rate from A Move to Remember’s normal tariffs. The hourly rates and fees associated with housing program services are as follows:

Price of Movers:

Two Movers: 80/hour [Reduced Rate of $50/hour]

Three Movers: $110/hour [Reduced Rate of $65/hour]

Four Movers: $150/hour [Reduced Rate of $75/hour]

Five Movers: $190/hour [Reduced Rate of $85/hour]

Six Movers: $230/hour [Reduced Rate of $95/hour]

Additional Fees: Truck Fee

17’ Truck Fee: $100

19’ Truck Fee; $150

24’ Truck Fee: $200

Additional Fees: Out-Of-City Limits

(Any length of time that may take an hour or more of driving from home base incur this additional fee)

1 Hour from Base: $50 [Reduced Rate of $50]

1.5 Hours from Base: $75 [Reduced Rate of $75]

2.0 Hours from Base: $100 [Reduced Rate of $100]

Flat-Rate FPUs:

Sharing Connections Furniture Deliveries: $300 [Reduced rate from comparable FPU charges: $100-200]

Mini-Moves

[Includes one hour of driving distance]

$300: Two Mover Team, One Truck, Up to 2.5 Hours

$350:  Three Person Team, One Truck, Up to 2.5 Hours

$400: Four Person Team, One Truck, Up to 2.5 Hours

[Reduced rate from comparable Mini-Move charges: $100-200]

The reduced rate difference of all services provided to housing programs is technically offered as an in-kind donation. Any rate differences from A Move to Remember’s standard tariffs and the rates offered to housing programs may be documented by A Move to Remember, and its financial team (bookkeeper, accountant, etc.) Housing Programs will be notified with ample time ahead of the tax filing date of the total amount of reduced costs offered to intended recipients. 

A Move to Remember asks that organizations, or entities engaging in housing program move services clarify who the best point of contact would be within their organization regarding these details.

WAITING TIME

A Move to Remember understands the need for leniency around key-pick ups, client communications, incidents around reliable transportations, and etc. For any situation that prolongs a housing participant’s services, AMTR offers up to 30-minutes of uncharged “waiting time”. Any waiting time after 30 minutes will be charged to the invoice at the hourly rate provided to housing programs.

GOOD FAITH AGREEMENT

When a service is deemed as a “housing program” move or service, both parties will cooperate with each other in good faith to facilitate the performance of this agreement. This good faith agreement stipulates that a customer, participant, or entity applying for housing program services is doing so under an “honesty policy”, in that the applicant is in need of such services. A Move To Remember’s involvement within this good faith agreement is that A Move to Remember will make no general or broad assumptions for or against any party seeking housing program services, and will believe at face value the applicant’s need for services requested.

CASE MANAGER RESPONSIBILITIES

Participants, case managers or entities using A Move to Remember’s Services should offer all material facts known of the situation surrounding their move. Material facts may include but are not limited to: property damage that may become a safety concern or liability when moving, details about physically present or involved parties that may be defined as “aggressors”, participant or entity’s ability to provide payment for moves if the invoice appears to be higher than the estimate (under the reasonable provision of services).

Any information that may negatively affect and/or positively improve the safety of A Move to Remember and its employees should be disclosed by the customer, participant, or entity prior to engagement of services, or at any time in engagement in which the information becomes known by the customer, participant or entity. 

Any case manager in charge of one of their client’s moves must be physically present on the day of the move at all times. If the caseworker cannot be physically present, A Move to Remember requests the caseworker to be available virtually.

A Move to Remember is not responsible for taking decisions regarding factors of move and following clauses on behalf of the organization/entity. If the caseworker cannot be present physically or virtually, A Move to Remember reserves the right to make a decision but cannot be liable for any decisions made without the presence of the caseworker.

MEDIATION AND HARM REDUCTION CLAUSE

When A Move to Remember and its employees participate in providing services to a customer, participant, or entity that is associated with housing programs, they are doing so as a professional moving company and as good samaritans. A Move To Remember commits itself to attend training focused on mental health first aid, domestic violence advocacy, sexual assault awareness, general first aid / CPR, and/or other training offered within the LGBT+ community, non-profit sector, or professional world. 

A Move to Remember and its employees have not licensed trained professionals in any other fields outside of the moving and transportation industry, meaning that A Move to Remember and its employees are not licensed social workers, case managers, therapists, psychologists, doctors/nurses, lawyers or other entities involved in determining, diagnosing, or resolving any legal matters between parties, or for participating parties.

In the event that A Move to Remember and its employees may offer any harm reduction services, first aid services, or advocacy services, they are doing so under the good samaritan act (745 ILCS 49/), and only after having been provided with training in according to standards set by the state or respected organizations within the industry (ie. CPR training by the American Red Cross, Harm Reduction Training by Center on Halsted, etc). A Move To Remember should not be held liable for any civil damages, so long as the acts or omissions do not constitute willful or wanton misconduct.

RESCHEDULING, POSTPONEMENT, OR CANCELLATION

Clients that are associated with housing programs are not held responsible for the same standard of limitations as A Move To Remember’s rescheduling and cancellation policies. Clients utilizing these services are granted up to two opportunities to reschedule or cancel within the 72 or 96 hour cancellation period before incurring a cancellation fee (on the third cancellation). A Move to Remember asks for transparency but does not necessarily require, the reasoning behind needing to change an emergency move date if it assists with better planning or rescheduling services.

While A Move To Remember does understand that moves for housing programs that are rescheduled may require immediate services, rescheduling clients or emergency moves is still subject to the next availability. A Move To Remember retains the right to not overbook its teams, despite the severity of the need for services, in order to keep the team safe and healthy. [ie. One can’t pour from an empty vessel.] In situations where the team has opted to assist (as a third move of the day), it would be solely up to the team and be done in goodwill on behalf of the employees or emergency team.

CONFIDENTIALITY CLAUSE

A Move To Remember trains its employees to treat clients from housing programs with confidentiality. Any situation, location, name, or details pertaining to any emergency services are to solely be shared within A Move To Remember, or with parties responsible for the well-being of clients or participants (i.e. case managers.)

A Move To Remember will not share any specific details with anyone that is not directly involved with the moving services for the housing program. Details or information may be shared with future employees for the purpose of training or educational purposes, however, all specific details (ie. names, addresses, etc) would be omitted for such purposes.

SAFETY PLANNING CLAUSE

Any advice offered by A Move to Remember and its employees while engaging in providing services to customers, participants or entities is given as a courtesy and with the best intentions. Advice or recommendations around safety planning include, but are not limited to: details around scheduling services at a specific time of day or day of the week, suggestions on various routes for team leads to take (as an effort to reduce an aggressor from following or tailing trucks), secondary transportation options for clients, and/or communication tactics or methods that A Move to Remember believes would support the end goal established by the customer, participant or entity.

A Move to Remember and its leadership team expects that case managers are willing to safety plan around moves that require such detail in planning. Customers, participants, organizations, or entities should be willing to participate in safety planning as a part of the requirements leading up to A Move to Remember providing their services, occurring around the same timeframe as providing a virtual walkthrough

A Move to Remember and/or the client is granted permission to discuss safety planning procedures with entities or organizations directly involved in the communication or payment of the service, with its employees or vendors directly involved in providing the service, organizations that specialize in safety planning and crisis services (see the resources page), and with licensed professionals or emergency service providers (when applicable).

DAMAGE/LIABILITY

Any damages that A Move to Remember is liable for when working with Housing Programs can be settled in an additional way of pursuance. The same terms and conditions around damages and liability for standard moves apply to moves for housing program participants.

A Move to Remember still asks for documentation of any reported damages, via a claims report. A Move to Remember understands that items can be precious to clients in programs and intends to settle claims within a 45 day period.

A Move to Remember can aim to repair items that are broken, at no cost to the client, participant or housing program. If repairs can not be made, either a payment to the housing program or to the client can be made with the intention of repairs. Representatives of organizations or programs should communicate with A Move to Remember the preferred method of reimbursement.  If A Move To Remember reimburses for any loss or damages, then they are not responsible for or liable for the decision-making process of if the participant utilizes the funds for repairing the furniture. 

Due to the reduced rates provided to programs and services rendered for participants, A Move To Remember can only reimburse individuals for up to $250 in damages. This does not mean every claim will be reimbursed $250, as claims are determined by the factors regarding the individual valuation of damages. Any major damages or liability that exceeds $1,000+ would be settled with A Move to Remember’s insurance policy. Reimbursement for damages is not considered in-kind donations.

Emergency Move Agreement

EMERGENCY SERVICE DEFINITION

Emergency Moves are defined as moves in which A Move to Remember is providing assistance or services for an individual customer of A Move to Remember, or for a participant of an organization that is actively suffering, enduring, or going through an abusive situation, or situation that would generally be classified as domestic violence, in which their home has been unsafe or unstable for them to live in. Typically situations experienced by previous clients A Move to Remember has assisted included: intimate partner violence, parent/child violence (around gender identity or physical violence), landlord/tenant abuse, and/or uneasiness of feelings of safety or feelings of being stalked/followed.

Emergency services, or using the emergency form, is not to be used for “rush services”. Rush services are services in which a client requests moving services with less than 72 hours notice, and in which the impending deadline or “emergency” of moving falls on the client (i.e. finding out about A Move to Remember’s services within 72 hours of a regular lease ending). Moves that are submitted via the emergency move form, but do not qualify for emergency move services will be re-labeled as standard moves and invoiced as such.

GOOD FAITH AGREEMENT

When a service is deemed as an “emergency move” or service, both parties will cooperate with each other in good faith to facilitate the performance of this agreement. This good faith agreement stipulates that a customer, participant, or entity applying for emergency services is doing so under an “honesty policy”, in that the applicant is in need of such services either based on: an individual’s income, a high risk of danger that may result in an individual not moving and/or an organization/entity stating representing an individual as someone who qualifies for sliding scale support in the general marketplace. A Move To Remember’s involvement within this good faith agreement is that A Move to Remember will make no general or broad assumptions for or against any party seeking emergency services, and will believe at face-value the applicant’s need for services requested.

Customer, participant, or entity using A Move to Remember’s Services should offer all material facts known of the situation surrounding their move. Material facts may include but are not limited to: property damage that may become a safety concern or liability when moving, details about physically present or involved parties that may be defined as “aggressors”, customer’s ability to provide payment for moves if the invoice appears to be higher than the estimate (under the reasonable provision of services), and/or any time limitations that may render services by A Move to Remember useless.

Any information that may negatively affect and/or positively improve the safety of A Move to Remember and its employees should be disclosed by the customer, participant, or entity prior to engagement of services, or at any time in engagement in which the information becomes known by the customer, participant or entity. 

MEDIATION AND HARM REDUCTION CLAUSE

When A Move to Remember and its employees participate in providing emergency move services to a customer, participant, or entity, they are doing so as a professional moving company and as good samaritans. A Move To Remember commits itself to attend training focused on mental health first aid, domestic violence advocacy, sexual assault awareness, general first aid / CPR, and/or other training offered within the LGBT+ community, non-profit sector, or professional world. 

A Move to Remember and its employees have not licensed trained professionals in any other fields outside of the moving and transportation industry, meaning that A Move to Remember and its employees are not licensed social workers, case managers, therapists, psychologists, doctors/nurses, lawyers or other entities involved in determining, diagnosing, or resolving any legal matters between parties, or for participating parties.

In the event that A Move to Remember and its employees may offer any harm reduction services, first aid services, or advocacy services, they are doing so under the good samaritan act (745 ILCS 49/), and only after having been provided with training in according to standards set by the state or respected organizations within the industry (ie. CPR training by the American Red Cross, Harm Reduction Training by Center on Halsted, etc). A Move To Remember should not be held liable for any civil damages, so long as the acts or omissions do not constitute willful or wanton misconduct.

SAFETY PLANNING CLAUSE

Any advice offered by A Move to Remember and its employees while engaging in providing services to customers, participants or entities is given as a courtesy and with the best intentions. Advice or recommendations around safety planning include, but are not limited to: details around scheduling services at a specific time of day or day of the week, suggestions on various routes for team leads to take (as an effort to reduce an aggressor from following or tailing trucks), secondary transportation options for clients, and/or communication tactics or methods that A Move to Remember believes would support the end goal established by the customer, participant or entity.

Customers, participants, organizations or entities should be willing to participate in safety planning as a part of the requirements leading up to A Move to Remember providing their services, occurring around the same timeframe as providing a virtual walkthrough.

A Move to Remember and/or the client is granted permission to discuss safety planning procedures with entities or organizations directly involved in the communication or payment of the service, with its employees or vendors directly involved in providing the service, organizations that specialize in safety planning and crisis services (see the resources page), and with licensed professionals or emergency service providers (when applicable).

MEDIATION AND HARM REDUCTION CLAUSE

Clients whose situations fall under requiring emergency moving services are not held responsible for the same standard of limitations as A Move To Remember’s rescheduling and cancellation policies. Clients utilizing emergency move services are granted up to two opportunities to reschedule or cancel within the 72 or 96 hour cancellation period before incurring a cancellation fee (on the third cancellation). A Move to Remember asks for transparency but does not necessarily require, as to the reasoning behind needing to change an emergency move date if it assists with better planning or rescheduling services.

While A Move To Remember does understand that emergency moves that are rescheduled may require immediate services, rescheduling clients or emergency moves is still subject to the next availability. A Move To Remember retains the right to not overbook its teams, despite the severity of the need for services, in order to keep the team safe and healthy. [ie. One can’t pour from an empty vessel.] In situations where the team has opted to assist (as a third move of the day), it would be solely up to the team and be done in goodwill on behalf of the employees or emergency team.

A Move To Remember may at times be able to schedule emergency moves outside of normal business hours, however, this is never guaranteed. Any scheduling requests outside of normal business hours or regular scheduling practices should be negotiated with the support team over email.

RATES

Services provided by A Move to Remember that are intended for customers whose move qualify for emergency services are provided a discount rate of 30% / 50%. The rate at which services are discounted is based on the number of clients in need of emergency services for that particular month and/or if emergency services are requested during peak season versus off-season. Any emergency move or services that are qualified for a mini-move service price can only be granted up to $50, $100, or $150 off of services (each $50 increment is based on the respected tier pricing for mini-moves as listed above.)

REASONABLE PAYMENT TIMELINE

A Move To Remember understands that in emergency situations it can be difficult to take on an additional expense such as moving services. A Move To Remember does expect any invoice that is provided for services rendered to be paid in full and anticipates that any reduction in moving costs will support customers in completing their payment for services.

Any potential difficulty in paying for services provided by A Move To Remember should be mentioned in a client’s initial form, or in an email to Support. This provides ample time to set up payment arrangements, such as installments or payment plans for invoiced services. Payment arrangements should do not extend further than 90 days from when services were rendered.

DAMAGE/LIABILITY WAIVER

In the event that emergency services are rendered in which there are time constraints (typically for the safety or protection of the client), it’s possible that last-minute packing of boxes or quick-packing of the truck may take place. Given that emergency moves are provided a significant discount, A Move To Remember is not able to hold liability in which items are damaged due to being mixed into boxes, commercial bins, or containers, even if A Move to Remember assists in the packing of boxes. 

Even if A Move to Remember assists in packing boxes with the client, it is up to the client to provide direction on items that are or are not going. A Move to Remember is not responsible in the event that items are forgotten or left behind. Teams will do their best to accommodate in the event that this occurs, but can not guarantee a second return trip to the original location.

A Move To Remember can not be held liable for damages in the event that a party or person who is an aggressor within the emergency situation is responsible for the damage to the client or survivor’s affects/property. If applicable due to this circumstance, this removal of liability can be applied to any location or part of the move, including inside the client’s home, on pathways, or on A Move to Remember’s trucks. 

Any damages done to any equipment owned by A Move to Remember by an aggressor will hold the aggressor liable for damages. Clients or participants may be asked to report a statement if they bear witness to this situation, should any incidents arise that would require the need to pursue legal action.

A Move To Remember does not grant rides to clients in vehicles owned by A Move to Remember. A team lead can support clients in figuring out alternative transportation, as stated in the “Requirements” section above.

CONFIDENTIALITY CLAUSE

A Move To Remember trains its employees to treat clients from emergency situations with confidentiality. Any situation, location, name, or details pertaining to any emergency services are to solely be shared within A Move To Remember, or with parties responsible for the well-being of clients or participants (i.e. case managers.)

A Move To Remember will not share any specific details with anyone that is not directly involved with the emergency move. Details or information may be shared with future employees for the purpose of training or educational purposes, however, all specific details (ie. names, addresses, etc) would be omitted for such purposes.

Clients may request A Move To Remember and its employees to not share any details with the aggressor, or potentially related parties. Employees are trained for these circumstances and are trained in communicating with the client in alternative methods if any confirmation of details is required, but can not be spoken out loud. A Move to Remember’s employees are trained to not share with anyone that is not the client under any circumstances: any ending addresses, important details, or personal information.

Alternative Communication Methods

Email is the best practice for communicating for a Move To Remember. If there is a request for alternative communications to occur such as on Radar, customers should mention this request in their initial email or form. 

TEAM PREFERENCE CLAUSE

A Move To Remember understands that the communities in which it’s employees intersect with its clients may be reasonable cause for being a conflict of interest. In the event that a customer or client is uncomfortable working directly with any specific employee of A Move To Remember, there is no penalty on the client’s end to request a different team member or team organization. Clients can be assured that they are able to openly communicate with the support team if this concern arises.

 Requesting a different team member leading up to a move may be more easily arranged than during a move, and in the worst scenario may result in one less team member on their move (ie longer move time.) 

RESOURCES

Alternative options for safety planning and crisis services include:

AVP Direct Services (not 24/7 Hotline)
773=871-2273
avp@centeronhalsted.org

National Domestic Violence Hotline
1-800-799-SAFE


Chicagoland Domestic Violence Help Line:
1-877-863-6338

Severability

If any part of this contract is found to be unlawful, unenforceable, or invalid, the remaining terms and conditions shall still be valid and enforceable.

Agreement of Terms and Conditions

By clicking that you agree to our terms and conditions when filling out our form, you agree and accept all terms. A copy of your specific terms and conditions will be notated in your specific customer file. This should become a contract for services at the rates stated and represent the entire agreement of the parties hereto. 

A Move To Remember reserves the right to update its terms and conditions in the event that it assists in the safety and operation of the business. In the event of any changes or modifications occurring to our terms and conditions between when a Customer places a deposit and the date of their move, A Move To Remember will be responsible for notifying the Customer in writing and in receiving consent from the Customer to proceed. 

It shall apply to all additional services rendered by the company for the customer. Only an officer of the company, owner, or partner has the power to modify the terms and conditions of this contract, and then only in writing. We shall not be bound by any other promise or representation.

Thank you for doing business with A Move to Remember, LLC! We look forward to working with you!