Booking Process

Booking Process

The earlier you submit your form, the better!

We typically can schedule your move with 72 hours notice. However, during our peak weeks (25th-5th of the month) or summer season, it’s best to reserve a date a month in advance.

We know things happen, though! Don’t be afraid to ask.

Please notify us via email and provide some alternative dates or times as soon as possible. If you’re not sure of your new time, please at least alert us of the possibility.

We understand things happen: home inspections, closing dates, and other factors can influence your move date. If you retain your deposit with us, we’ll reschedule you free of charge (per our mutual availability). If you’d like to cancel your move, we’ll review our cancellation policies and discuss this with you via email.

After you complete your intake form, we can send you a new one for you to update your inventory. If you would like us to update your inventory based on your video walk-through, we would be more than happy to do so!

We do try to account for minor changes (i.e. an additional 5-10 boxes). However, please notify us of any major changes in your inventory so we can ensure we assign a proper crew and truck size to your move.

Surprisingly, an extra mover might save you money and even more time than you would expect.

On some moves, we assign 3 movers instead of 2 in order to help keep the team energized throughout the move and reduce fatigue. If your move has a lot of two-person furniture items, it does save time (and money) to send a 4 person team rather than have a 3 person team rotating one person out.

Outside of billing and cost, we’re focused on safety. If you add an oversized item to your list, having a third as a spotter could just make it safer. If you’ve added a large number of boxes or more furniture than what was originally quoted, a third or fourth mover just makes things move smoother and gets your move completed faster.

Bottom line, our rates are curved such that more movers for less time comes out to about the same price as fewer movers for more time.

For general support before your move, please email If you have an emergency on the day of your move, you can text your team lead or the business at 773-703-1442.

If you have any questions about partnerships or concerns to address with Trix, you can email them at