Chariot, Our New Moving Software

If you have found yourself unable to log into your client portal from last year’s move, don’t worry! Chariot is the new and innovative moving software platform that we are using to provide estimates, assessments, and documents for your move. Understandably, there has been some confusion during this transition, so we wanted to highlight the changes that matter.

What's New: Affirmations, Access & Move Details

Chariot offers features that other software platforms have not been able to insert in our forms process, including:

  • Pronouns & Additional Contacts
  • Accessibility + Covid Safety Questionnaire
  • Ability to add additional contacts
  • In-depth details for each of your move locations
  • Better client connection with our non-profit intake

With Chariot, we can easily copy inventory from your last move and create a new move contract so that returning to move with us again is easy! You can call our support team, or fill out the basic information (name, move date, size) without continuing on to further details, and we’ll reach out to clarify the copy of inventory and move locations.

What's Changed: Client Portals, Auto-Estimates & Google Docs

If it’s been a while since you’ve moved with us, you’ll notice a few changes from our previous platform, and if the last move you had was through Google Drive, you’ll love how far we’ve come.

Our last platform offered auto-estimates and a client portal where you could track the progress of our support team in reviewing the components of your move. We have gone back to calculating estimates manually, as we found that although it does take a bit longer, the quote is generally more accurate and personalized. 

At this time, Chariot doesn’t offer a client portal, though they do intend to work on one in the future. For now, you can always call 773-219-3313 or email support@amovetoremember.com at any point before their move to confirm details and ask any questions to help you feel more prepared for your big move day.

For the clients who used us in 2020/2021 and experienced our form via a Google Doc or Drive, that process has been archived. While we  took pride in building out our own accessible documents and forms, the documents never clearly captured important items such as weight, cubic feet, calculations for pricing , and a robust inventory list. Chariot does all that and more, and they’re able to integrate that same accessibility and customization that we had when we built our own forms.

How This Affects You: Support, Communication & Reminders

The Chariot software is in constant development, and they take the feedback of the companies it works with (us) and their clients (you) seriously. If you ever encounter any issues, we want to provide the opportunity for you to tell us via our help form, so that we can pass that along to the software developers of Chariot.

Some parts of the submission process may still require some additional communication with our support team, especially around the inventory process and receiving an estimate. Chariot is working on having automated features in the near future, however our support team has often preferred having a hands-on approach to reviewing estimates and walkthroughs.

Chariot’s sales pipeline allows us to reach out to customers more often prior to their move date, which can be re-assuring for both you and our team. Our support team will go through the details with you personally, which means that the lack of a client portal has not been an issue. We have found that direct calls (versus automated communication through a portal) have allowed us to be better prepared as a team and to better estimate your quote.

Takeaways

Takeaways

We’re so excited to grow alongside Chariot, and we appreciate how much they value the feedback of our clients. We know it can be alarming to see items disappear, such as your client portal, a Google Doc, or any other method that we used to communicate through. However, we’re committed to Chariot as a moving software platform, and hope our clients find an appreciation for the software as well.

If you or a friend are the owner of a moving company and would like to talk more about Chariot, feel free to reach out to our support team! We’ll connect you with the right people to show you the back-end of the software or to introduce you to Chariot’s team.

**This post is not a sponsored advertisement. We genuinely have enjoyed Chariot’s capabilities, look forward to the improvements ahead, and wanted to communicate to our clients all the changes that have happened over the last three years as we continue to improve our company processes.**

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